Refund Policy
Returns window
You can return eligible items within 30 days of delivery.
- Unopened bedding (sealed)Returnable — 30 days
- Opened beddingReturnable if unused & unwashed
- Final sale / Gift cardsNon-returnable
- Defective or wrong itemWe cover return shipping
Condition
Items must be in original condition with tags/packaging. Signs of use, washing, or stains may void the return.
How to start a return
- Email NIMBARULTD@outlook.com with your order number and photos (if defective).
- We’ll send a return label or instructions.
- Once inspected, we’ll issue a refund to your original payment method.
Refund timing
After approval, refunds typically post within 5–10 business days depending on your bank.
Exchanges
Fastest way: return the item and place a new order for the desired product.
Damaged / missing items
Report within 7 days of delivery with photos of packaging and product.